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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is click the Help button, which is visible on each page. A popup will show up. It offers thorough information about all the actions that you can perform on the page in question. Each context menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge assortment of instructional videos explaining how to work with our Control Panel. They're created for those of you who would like to see how things are being done rather than just reading articles. In this way, everyone can quickly get to know our Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you searching for, have a glance at our extensive Frequently Asked Questions database, which covers questions asked by real customers and offers real solutions. We periodically update our FAQ section with new entries in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, you can touch base with our great team of tech support engineers available 24-7-365 and ready to assist you with any issue. Each trouble ticket you send will be replied to in less than 1 hour (the average response time is about twenty minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 308073

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com